Here are just a few reasons why Reaction has been chosen by healthcare providers around the world:
Most of your patients are way too busy to take a research call or wade through a complicated survey – but they will complete a Reaction survey in less than 60 seconds using their smartphone or tablet. Perfect for the line at the grocery store, a short break between meetings or on their way out of your facility.
Because Reaction uses a quick, simple interface that’s optimized for the iPhone, iPad, Android and Windows phones, it delivers response rates that are much higher than traditional solutions, so your patients will want to provide their feedback again and again.
Real-time data is delivered in a clean, simple dashboard that highlights current results and trends over time. And text or email alerts let you know if a patient wants to be contacted or if satisfaction scores drop below or rise above the norm.
Do your patients speak a variety of languages? No problem for Reaction, which offers support for English, Spanish, French, German and many other languages.
Of course, the value of Reaction isn’t just the innovative technology. The Peer60 team also brings years of experience in patient satisfaction, healthcare technology, market research and survey methodologies like Net Promoter Score® to every patient feedback initiative.